November 8, 2018

Customer Care Agent (Green Chef)

HelloFresh/Green Chef

Get cooking with Green Chef!

Green Chef is the leading and first certified organic company in the meal kit space in the US. We are passionate about making it easier to eat healthfully at home. Founded in September 2014, Green Chef is already a national force with hundreds of employees and tens of thousands of customers relying on us to help them eat well.

In 2018 Green Chef and Hello Fresh partnered to become the world’s largest meal kit company. Together, we tirelessly work to disrupt the food industry.

Green Chef remains focused on delivering healthy, organic ingredients, designed for busy people. We believe in creating thoughtful food experiences from planting to plating. We strive to create greater interaction and meaningful connections with the food that nourishes us, the people who provide it, and the ones we share it with. Green Chef offers a variety of specialty lifestyle plans including Keto, Paleo, Vegan, Vegetarian, Gluten-Free, and Omnivore.

Customer Care Agent, Green Chef Job Description:

Green Chef is searching for confident self-starters with a passion for delivering results and enriching our customers’ experience. The main function of this role is to represent Green Chef’s brand values while providing solutions and guidance to new and loyal customers. Customer Care Agents support customers’ kitchen and subscription needs through telephone, email, and live chat interactions.

You will…

Act as our customers’ primary point of contact through telephone, email, and live chat interactions
Contribute to our world-class customer service by devising creative solutions and offering clear guidance to our customers
Think creatively about ways to improve and strengthen Green Chef’s relationship with customers
Assist customers in managing their Green Chef subscriptions
Recognize customers’ mealtime needs and present solutions that include upselling Green Chef products and services
Develop rapport with our customers in all interactions; offer solutions – not excuses
Identify potential improvements and recommend them to CC leadership; support change initiatives
Meet rigorous quality and efficiency expectations

Your are…

Customer obsessed
Expert in delivering effective solutions
Engaging and personable; capable of bringing out the positive in any situation
A “Foodie”- fanatical about food!
A strong written and verbal communicator
Positive and team-oriented

You have…

The ability to work: Monday-Friday, 12:30pm-9:00pm or 1:30pm-10:00pm MT
High School diploma/GED
1 year experience in a customer oriented position e.g. call center, restaurants, retail (preferred)
Experience in sales/upselling products (preferred)
Bi-lingual (preferred)

Our team is diverse, high-performing growing, helping us to create a truly inspiring work environment in which you will thrive!

It is the policy of Green Chef not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.