July 1, 2019

Customer Experience Associate

Quicksilver Scientific

Quicksilver is a pioneer in the natural health industry. Our mission is to deliver on the promise of natural medicine, delivering products that help individuals achieve mind and body health through nature inspired innovation. Our growth is fueled by individuals who share our passion. Currently, we are excited to announce a new opening for a Customer Experience Associate in our Lafayette, CO office.

The Customer Experience Associate will be responsible for following up on inbound leads, servicing existing customers, on-boarding new customers and handling customer service inquires/complaints.

Core Responsibilities include:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide engaging customer contact by understanding and responding to customer needs with exceptional service delivery.
Delivery quality experiences on every customer contact.
Answer customer inquiries via phone, web and email.
Research accounts, identify key players and generate sales interest.
Maintain and expand database of prospects – keep accurate records and document customer service actions/discussions (Infusionsoft).
Become an expert on all QS products clearly communicate product features, benefits, pricing.
Take ownership of customer issues and follow problems through resolution.
Handle, track and resolve all customer complaints incorrect shipments, missing shipments, product issues, etc.
As needed/requested by manager – represent sales team at tradeshows and conferences, with some weekend work/travel required.
Through daily interaction with customers, suggest improvements in the sales/customer service process.

Qualifications: Qualified candidates must have a high school diploma or equivalent. Person must have a minimum of 1-year experience in a sales/customer support role. In addition, person must be proficient in MS Office and have the ability to deliver a high level of professionalism.

Ideal Candidates have the following traits:

Bachelor’s Degree in Business Administration or related field

Experience using CRM software and Magento

Quicksilver offers a competitive benefits package including:

Employer paid Medical, Dental, Vision, and Life insurance; including Short-term and Long-term Disability.

401K with company matching.

Paid vacation and sick time.

Paid company holidays.

Fitness Center membership.

Generous employee discount program on all QS products.

Quicksilver Scientific is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please send inquiries to Sunny Mai at sunny.mai@quicksilverscientific.com.