December 4, 2017

Customer Insights Manager

Hain Celestial

Customer Insights Manager
Basic Purpose
The Customer Insights Manager will closely monitor key category performance and competitive activity nationally. This role will work with sales & marketing to develop, lead and communicate fact-based analysis and insights to drive category topline sales objectives.

The Customer Insights Manager partners with sales & marketing teams to influence, build, and deploy tools / insights that effectively leverage syndicated data and in-depth shopper card data to drive topline sales and company growth.

Essential Duties and Responsibilities:
• Support the HAIN Pure Protein business by serving as a Category Development Manager. Acts as the category “go to person” for Field Sales and internal Brand teams; possesses deep knowledge of brands and brands’ strategies across entire Hain Protein business.
• Serve as backup for Category Development Managers as needed particularly on Baby Food, Tea, and Nut Butters & Soup.
• Responsible for various monthly consumption reporting & analysis utilizing SPINS, IRI & Nielsen.
• Support the SVP with Investor Relations functions, Board of Directors presentations, and other internal meetings as needed.
• Leveraging insights and resources through the utilization of a broad range of data sources (IRI, SPINS, 84.51, Panel) to develop strategies & merchandising recommendations to our retail partners.
• Synthesize information and insights into selling story, category and business reviews.
• Deliver Category Management presentations to retailers and distributors to build partnerships and grow our core categories.
• Assist SVP to ensure all staff members are properly trained and receiving the guidance needed on a project by project basis.
• Serve as backup to SVP when that position is traveling or otherwise unavailable.
• Provides general analytical support and guidance for the sales and category team
• Be proficient in interpreting shopper and consumer research to drive category solutions development with our customers.
Minimum Requirements:
• 4+ years in a Category Management role or Relevant Sales/Category Experience
• Strong analytical, project management and written/oral communication skills
• Advanced mathematical knowledge
• Advanced Excel Skills
• Ability to travel 25% of the time
• Category leadership, retail sales & analytics expertise
• Shopper Insights knowledge

Supervisory Responsibilities

• Bachelor’s degree
• Expert understanding of assigned market trends, customers, competition, etc.
• Experience with Nielsen, SPINS or IRI
• Experience analyzing data & translating to recommendations
• Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail.
• Computer skills including MS Office programs such as Outlook, Word, Excel PowerPoint.
• Strong interpersonal skills and ability to communicate (verbal/writing) effectively.
• Self-motivated and strong analytical / problem solving skills.
• Ability to collaborate at all levels of the organization and across other functional areas.
• Ability to maintain a high level of confidentiality