January 30, 2019

Customer Service Representative

Kion, LLC

JOB TITLE: Customer Service Representative

SUMMARY: Manage, respond to, and resolve questions and tickets submitted from Kion fans and customers in an expedient manner across all Kion content sites regarding health, content, and especially product focused inquiries.

YOU LOVE: You’re passionate about nurturing relationships, growing an online community by delivering an exceptional customer service experience online and via phone calls and understanding the nuances of your audience. You love working in a team of energised, high-performing individuals and learning more about health, fitness, consumer health products, and dietary supplements.

QUALITIES:
Absolutely meticulous, incredible attention to detail
Strong writer with ability to use brand voice
Extremely resourceful; intrinsically motivated to seek answers on your own
Background in customer service or sales
Organized
Positive and outgoing attitude

KEY RESPONSIBILITIES:
Customer communication via live chat and live calls
Manage, respond to, and resolve customer ticket comments, questions, and concerns on ZenDesk
Organize and maintain outstanding customer questions/concerns
Maintain knowledge of Kion and BGF content
Correspondence with manufacturers and distributors about customer orders
Work with Operations Director and customer service team to streamline customer service practices

90-DAY OBJECTIVES
You will set these with Operations Director and Customer Service Team

ONE-YEAR OBJECTIVES
You will set these with Operation Director and Customer Service Team

PEOPLE YOU WILL INTERFACE WITH:
Operations Director
Inventory and Fulfillment Team
Supply Chain Team
Customer Service Team

DETAILS:
Full-time, $15/hour
Mix of office and remote work (currently three days in office)
Work week will be Friday – Tuesday
Health care benefits
PTO – 2 weeks vacation, 1 week PTO, 1 week of accrued sick time, and national holidays
Phone stipend
Gym stipend

How To Apply:
1. Please take a free typing test: http://www.learn2type.com/typingtest/typingtest.cfm (Must
type faster than 35 words per minute)
2. Record a video describing why you want the job and why you would be a good fit for the job. Please ensure that you have familiarized yourself with BenGreenfieldFitness.com and GetKion.com before recording the video. Please also read this post: https://bengreenfieldfitness.com/article/lifestyle-articles/what-is-kion/
3. Send an email to: office@getkion.com with your video link, your resume, and typing score. Your application will not be reviewed unless it is submitted with the video and typing score.